Frequently Asked Questions

If you’re new to Ascher or looking to find out some answers, this guide will help you learn more about our brand and its workingflow. Contact if you cannot find the answer you want.

Do you offer Live Chat support?

Yes, we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the bottom right of the page. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.

What can cause my order to be delayed?
  • If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
  • For wholesale orders, it may be due to production delays at the factory, and we will keep the buyer informed of the situation.
Do you have a wholesale catalog?

Yes, please contact for more info.

I want to return my purchase! What do I do?

If you are not 100% satisfied with your purchase from Ascher, you can return your item(s) for a full refund within 30 days of purchase. Returns must be unused, in the state you received them, and in the original packaging. For more information on returns, please see the Ascher Shipping, Return and Refund Policies.

Click here to log in to your account. If you have received defective, damaged, or incorrect merchandise, or you need any assistance with processing your return, please contact us before you started to return.

How long does it take for me to get a refund?

It typically takes about 7-10 business days for your return request to arrive at our fulfillment center and be processed for a refund. Once we receive your qualifying return and approve your refund, Ascher will credit your original method of payment. Depending on your financial institution, please allow an additional 5–10 business days for the credit to post to your bank or credit card account.

The item I want is out of stock. What do I do now? is very sorry that the item that you need is out of stock. You can contact us via for more info. If it's re-stock, we would list it again for you to purchase it. Items are available on a 'first come, first served' basis, so please make sure that you place your order quickly.