Modern LED Track Lighting Kit

We offer FREE SHIPPING for all orders to the United States.

United States: Excluding residents of Alaska, Hawaii, overseas military installations, Puerto Rico, and other U.S. Territories. 

Ascher will repair, without charge, any defects due to faulty materials or workmanship for 18 months from the date of purchase. This warranty does not cover part failure due to normal wear or tool abuse. For further detail of warranty coverage and warranty repair information, contact support@ascherlighting.com.

In addition to the warranty, Ascher are covered by our:

18 months Warranty – Ascher will maintain/replace the item faulty materials or workmanship, for free, any time during the first year after purchase.

30 Day Money Back Guarantee - If you are not completely satisfied with the performance of your Ascher for any reason, you can return it within 30 days from the date of purchase with a receipt for a full refund – no questions asked, please note to send us email-support@ascherlighting.com before shipping out the item.

Lifetime Customer Service - Ascher provides lifetime customer service for every customers, as long as you purchased our items, we offer you lifetime service.

180 Days Warranty Extended - Ascher can extend your warranty by an additional 90 days after receiving and approving your email application. We will fix your product for free either by sending you a free part or by replacing your whole unit for up to 24 months with the same or a comparable unit if it’s non-artificial damaged.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@ascherlighting.com. Please note that returns will need to be sent to the following address: Ascherlighting LTD, 45-51 Chatham Road South, Room 803, Chevalier House, Tsim Sha Tsui, Kowloon Hong Kong SAR ( NOTE: Please contact before shipping out the item or the returning request might be rejected）

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@ascherlighting.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at support@ascherlighting.com.